Shipping policy

Welcome to our store. Please read this Shipping Policy carefully before placing any order. By placing an order on our website, you agree to the terms and conditions mentioned below.

1. General Shipping Information

We aim to process and dispatch all orders as quickly and efficiently as possible. However, delivery timelines are estimates only and may vary depending on product availability, courier operations, weather conditions, government restrictions, location accessibility, technical issues, or other unforeseen circumstances.

We reserve the right to refuse, cancel, delay, or hold any shipment at our sole discretion for verification, security, operational, or logistical reasons.

2. Order Processing Time

  • Orders are generally processed within 1 to 7 business days after successful payment confirmation.
  • During high-demand periods, sales events, holidays, or operational delays, processing time may increase without prior notice.
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • Customized, made-to-order, pre-order, imported, or high-risk items may require additional processing time.

Processing time and delivery time are separate timelines.

3. Shipping Timeline Disclaimer

Estimated delivery timelines displayed on the website, checkout page, advertisements, messages, emails, or customer support conversations are approximate and not guaranteed.

Actual delivery may be delayed due to:

  • Courier partner delays
  • Incorrect customer information
  • Natural disasters
  • Weather conditions
  • Strikes or transportation issues
  • Government restrictions
  • Remote area delivery issues
  • Customs or security checks
  • Technical failures
  • Operational overload
  • Pandemic or emergency situations
  • Address verification problems
  • Failed delivery attempts

The company shall not be held responsible for any delay caused directly or indirectly by third-party logistics providers or circumstances beyond our control.

4. Customer Responsibility

Customers are solely responsible for providing:

  • Correct full name
  • Accurate shipping address
  • Correct PIN code
  • Valid phone number
  • Accessible delivery location

If incorrect or incomplete information is provided:

  • Delivery may fail
  • Shipment may be delayed
  • Additional charges may apply
  • Order may be cancelled without refund of shipping charges

The company shall not be liable for losses arising from incorrect customer information.

5. Failed Delivery Attempts

Courier companies may attempt delivery multiple times depending on their policies.

If:

  • Customer is unavailable
  • Phone is unreachable
  • Address is incorrect
  • Delivery is refused
  • Customer fails to collect shipment

then the order may:

  • Be returned to origin
  • Be cancelled
  • Require additional re-shipping charges
  • Become non-refundable in certain cases

We reserve the right to deduct shipping, handling, packaging, operational, convenience, and return expenses from any eligible refund.

6. Shipping Charges

Shipping charges are determined based on:

  • Product type
  • Weight
  • Location
  • Courier availability
  • Volumetric weight
  • Packaging requirements
  • Risk category

Shipping charges may change at any time without prior notice.

Free shipping, if offered, may be withdrawn, restricted, or modified at any time.

7. High-Risk & Remote Area Deliveries

Certain areas may be categorized as:

  • Remote zones
  • Non-serviceable locations
  • High-risk delivery regions

For such locations:

  • Delivery timelines may increase significantly
  • Additional charges may apply
  • Advance verification may be required
  • Orders may be cancelled if delivery is not feasible

The company reserves full rights regarding shipment approval to such areas.

8. Courier & Third-Party Liability Disclaimer

We work with third-party courier and logistics providers. Once an order is handed over to the courier:

  • Delivery operations are partially dependent on the courier company
  • Tracking updates may be delayed
  • Shipment movement may not always be real-time

We are not directly liable for:

  • Courier negligence
  • Transit delays
  • Misrouting
  • Operational failures
  • Temporary tracking issues
  • Delivery partner misconduct
  • Losses caused after dispatch beyond reasonable control

However, we may assist customers in raising complaints or investigations where possible.

9. Damaged, Lost, or Tampered Packages

Customers must record an unboxing video immediately upon receiving the package.

Without a proper continuous unboxing video:

  • Damage claims
  • Missing item claims
  • Wrong item claims
  • Tampered package claims

may be rejected at our discretion.

The video must clearly show:

  • Sealed package
  • Shipping label
  • Opening process
  • Product condition

Claims raised after unreasonable delay may not be accepted.

10. Delivery Confirmation

An order shall be considered successfully delivered when:

  • Marked delivered by courier partner, OR
  • Received by customer, family member, security guard, receptionist, neighbor, or authorized person at the delivery address

The company shall not be responsible for packages accepted by others at the delivery location.

11. Address Change Requests

Address modification requests after order placement are subject to:

  • Operational feasibility
  • Courier limitations
  • Security verification

We are not obligated to change addresses once the order enters processing or dispatch stages.

12. Refused, Rejected, or Abandoned Orders

If a customer refuses delivery without valid reason:

  • Future COD eligibility may be restricted
  • Return shipping and handling charges may be recovered
  • Refund may be partially or fully denied

Repeated fraudulent or suspicious activities may result in permanent account restrictions.

13. COD (Cash on Delivery) Orders

For COD orders:

  • Confirmation calls/messages may be required
  • Non-responsive customers may face cancellation
  • COD availability depends on serviceability and internal risk assessment

We reserve the right to disable COD for any user, location, or order without explanation.

14. International Shipping (If Applicable)

International shipments may be subject to:

  • Customs clearance
  • Import duties
  • Taxes
  • Country-specific restrictions

Customers are solely responsible for any customs duties, VAT, import fees, or regulatory compliance in their country.

We are not liable for customs delays, seizures, confiscations, or rejected imports.

15. Force Majeure

We shall not be held responsible for delays, failures, or damages caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Pandemic situations
  • Cyber attacks
  • Server failures
  • Government actions
  • Riots
  • War
  • Transport disruptions
  • Internet outages
  • Power failures

16. Fraud Prevention & Verification

To prevent fraud and unauthorized transactions, we reserve the right to:

  • Request identity verification
  • Delay shipment
  • Cancel suspicious orders
  • Hold high-value orders for manual review

Failure to provide requested verification may result in cancellation.

17. Limitation of Liability

Under no circumstances shall the company, its owners, employees, affiliates, logistics partners, or suppliers be liable for:

  • Indirect damages
  • Business losses
  • Emotional distress
  • Delayed deliveries
  • Loss of profits
  • Missed opportunities
  • Consequential damages

Maximum liability, if any, shall not exceed the amount paid for the specific order.

18. Policy Updates

We reserve the right to modify, update, remove, or replace this Shipping Policy at any time without prior notice.

Customers are advised to review the policy periodically before placing orders.

19. Contact Information

For shipping-related support, customers may contact us through:

  • Website contact form
  • Official email support
  • Registered customer support channels

Response timelines may vary depending on query volume and operational conditions.

20. Acceptance of Terms

By placing an order through our website, app, social media, or any sales channel, the customer confirms that they have:

  • Read
  • Understood
  • Accepted
    all terms mentioned in this Shipping Policy.