Refund policy

Last Updated: 5/20/202

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ukiro98@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ukiro98@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ukiro98@gmail.com.

6]

Thank you for shopping with us. We strive to provide high-quality products and a smooth shopping experience to all our customers. Please read our Return & Refund Policy carefully before making a purchase.

By placing an order on our website, you agree to the terms mentioned below.

1. No Return Policy

We maintain a strict No Return Policy on all orders.

Once an order has been successfully placed and delivered, it cannot be returned, exchanged, or canceled under normal circumstances. Customers are requested to carefully review product details, sizes, specifications, and descriptions before placing an order.

We do not accept returns for:

  • Change of mind
  • Incorrect product selection by customer
  • Size or fitting issues
  • Color expectations
  • Personal preferences
  • Delay caused by courier partners
  • Refusal to accept order at delivery

2. No Refund Policy

All purchases made through our website are considered final.

We do not provide refunds once:

  • The order is confirmed
  • The order is shipped
  • The product is delivered

Refunds will not be issued for:

  • Customer dissatisfaction after delivery
  • Minor packaging damage during transit
  • Delay in delivery due to logistics
  • Incorrect address provided by customer
  • Failure to receive the order due to customer unavailability

3. Damaged or Wrong Product Claims

In rare cases where a customer receives:

  • A completely wrong product, or
  • A product that is physically damaged during transit,

the customer must contact us within 24 hours of delivery with:

  • Clear unboxing video
  • Product images
  • Order details

Without a proper unboxing video recorded from the beginning of package opening, claims may not be considered.

After verification, we reserve the sole right to:

  • Approve or reject the claim
  • Provide replacement if applicable
  • Offer store credit at our discretion

No cash refunds will be provided.

4. Order Cancellation

Orders once placed cannot be canceled after processing or shipping.

We reserve the right to cancel any order due to:

  • Product unavailability
  • Pricing errors
  • Suspicious activity
  • Incomplete customer information
  • Operational limitations

In such rare cases, applicable refunds (if any) may be processed to the original payment method.

5. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Customers must provide accurate contact details.
  • Our team may contact customers for order verification.
  • Failure to respond may lead to automatic cancellation.

Repeated fake or rejected COD orders may result in permanent blocking from future purchases.

6. Delivery Responsibility

Once the order has been handed over to the courier partner, delivery timelines are subject to logistics operations and external factors.

We are not responsible for:

  • Courier delays
  • Failed delivery attempts
  • Natural disasters
  • Regional restrictions
  • Incorrect shipping details entered by customer

7. Non-Returnable Products

For hygiene, safety, and operational reasons, all products sold on our website are treated as non-returnable unless explicitly stated otherwise.

8. Policy Acceptance

By purchasing from our website, customers acknowledge that they have read, understood, and agreed to this Return & Refund Policy.

9. Contact Us

For any support-related queries, customers may contact our support team through the contact information provided on our website.